Last updated: October 2026
1. Scope
1.1These General Terms and Conditions (Terms) apply to all contracts of Alpreva Recycling Solutions FlexCo, Rudolf-Waisenhorn-Gasse 16, 1230 Vienna (Alpreva), for the sale, rental, installation and maintenance of reverse vending machines and for the related software and services.
1.2These Terms are directed exclusively at entrepreneurs within the meaning of § 1 Commercial Code (the Customer). Separate terms of use apply to the use of the Consumer App by end customers; they are available in the app.
1.3Terms and conditions of the Customer apply only if Alpreva expressly agrees to them in writing, even if Alpreva delivers in the knowledge of deviating terms.
1.4These Terms, in the version valid at the time the contract is concluded, also apply to all follow-up business without further reference to them.
2. Subject matter
2.1Alpreva supplies reverse vending machines and automated systems for accepting, identifying, sorting and storing deposit containers such as plastic bottles, beverage cans and glass bottles. Depending on the model, they comprise the acceptance unit, recognition, compaction and sorting modules, storage section, screen, receipt printer, payment terminal and accessories.
2.2Depending on the contract, Alpreva also provides services such as installation, training, hardware maintenance, software maintenance, handling of payouts and the settlement and verification of deposit amounts.
2.3The exact scope results from the offer, the order confirmation and, where applicable, a separate purchase, rental or service contract. Technical changes that reflect the state of the art and are reasonable for the Customer remain reserved.
3. Conclusion of contract
3.1Offers from Alpreva are binding for seven days from dispatch unless the offer states otherwise.
3.2Orders from the Customer are binding for two months from receipt by Alpreva.
3.3The contract is concluded with Alpreva’s written order confirmation, at the latest with delivery. E-mail satisfies the written form.
4. Prices and payment
4.1All prices are in euros, net, plus statutory VAT and plus shipping, installation, travel and insurance costs unless these are expressly included.
4.2Unless agreed otherwise, 50 % of the price is due on order confirmation and 50 % on delivery, in each case without deduction.
4.3In the event of late payment, Alpreva may charge default interest at the statutory rate for business transactions (§ 456 Commercial Code) and the reminder and collection costs required. Alpreva may withhold further deliveries and services until payment is made.
4.4The Customer may not set off counterclaims or withhold payments unless the counterclaim has been acknowledged by Alpreva or established by a court.
5. Delivery, installation and transfer of risk
5.1Delivery dates are binding only if agreed as binding in writing. The delivery period begins only once the Customer has fulfilled its obligations to cooperate, in particular has prepared the site in accordance with section 10 and made agreed down payments.
5.2Unless agreed otherwise, delivery is ex warehouse or ex works at the Customer’s expense. Partial deliveries are permitted.
5.3Risk passes to the Customer upon handover to the carrier or, where Alpreva performs the installation, upon its completion. For returns, the Customer bears the risk until handover at Alpreva’s warehouse or works.
5.4If the Customer does not accept the goods on the agreed date, they are stored at the Customer’s cost and risk. Alpreva may charge a storage fee of EUR 10 plus VAT per calendar day or part thereof. After six weeks, Alpreva may withdraw from the contract and claim a cancellation fee of up to 80 % of the net invoice amount.
5.5Unless agreed otherwise, response and service times apply on working days from Monday to Friday between 08:00 and 18:00.
6. Retention of title
6.1The goods remain the property of Alpreva until all claims under the contract have been paid in full.
6.2In the event of late payment or the opening of insolvency proceedings over the Customer’s assets, Alpreva may withdraw from the contract and collect the goods.
6.3While title is retained, the Customer shall handle the goods with care, clean them properly and have them maintained and inspected at its own expense. The Customer shall notify Alpreva in writing without delay of any seizure or other third-party claim.
7. Software, rights of use, updates and remote maintenance
7.1All rights to the software of the machines, the apps and the platform, including updates and interfaces, remain with Alpreva or its licensors.
7.2For the term of the contract, the Customer receives a simple, non-transferable and non-sublicensable right to use the software to operate the machines covered by the contract. Copying, modification, decompilation and disclosure to third parties are prohibited unless mandatory law permits them.
7.3Alpreva may install updates, security updates and functional adjustments, provided they are reasonable for the Customer.
7.4Unless the connection is provided by Alpreva, the Customer shall ensure a stable internet connection at the site. The Customer agrees that Alpreva accesses the machines remotely for maintenance, updates, fault analysis and payouts and evaluates their operating data for these purposes.
8. Availability and third-party providers
8.1Alpreva does not guarantee uninterrupted operation of the machines, the software or connected systems. Interruptions due to maintenance, updates, faults, force majeure or failures of third parties give rise to no claims for warranty, damages, price reduction or termination unless Alpreva acted with intent or gross negligence.
8.2Operation may depend on services of third parties such as deposit system operators, payment service providers, banks and network operators. Alpreva is not responsible for their services, availability or changes. Faults in third-party systems do not constitute a defect in Alpreva’s services.
9. Operation, cleaning and care of the machines
9.1The Customer operates the machines in accordance with the operating manual and Alpreva’s cleaning and care instructions, which are handed over on delivery and explained during training. The Customer uses only trained staff for this.
9.2The Customer keeps the machines in a clean, hygienic and operational condition. This includes in particular (a) a daily visual check and the removal of dirt and of liquid and sugar residues in the area of the acceptance unit, the screen and the receipt printer, (b) emptying the collection bins in good time and cleaning them each time they are emptied, (c) cleaning the camera and sensor surfaces, the conveyor and the storage section at the intervals stated in the operating manual, and (d) for outdoor models, keeping the insertion opening, ventilation openings and canopy free of snow, ice and leaves.
9.3Only cleaning agents named in the operating manual or approved by Alpreva may be used. High-pressure and steam cleaners, abrasive or solvent-based agents and hosing down with water are not permitted. Work inside the machine is permitted only in the areas described in the operating manual.
9.4The Customer reports faults, damage and soiling that it cannot remedy itself to Alpreva without delay.
9.5Defects, faults and damage attributable to omitted or improper cleaning or care, or to failure to follow the operating manual, give rise to no claims under warranty, guarantee or for damages. Call-outs required as a result are charged by Alpreva at the hourly and travel rates applicable at the time.
9.6If the Customer fails to meet its obligations under this section despite a written request setting a reasonable deadline, Alpreva may carry out the cleaning itself or have it carried out by third parties at the Customer’s expense. Alpreva may decline maintenance and service work on a machine in an unhygienic condition until it has been cleaned; the costs of a wasted call-out are borne by the Customer.
9.7Rented machines or machines otherwise made available shall be returned cleaned and completely emptied at the end of the contract. Otherwise, Alpreva charges the cleaning at cost.
10. Further obligations of the Customer
10.1In good time before delivery, the Customer prepares the site, in particular a suitable, level and load-bearing floor, the required power connection, sufficient access routes and, where necessary, fixing points.
10.2The Customer is responsible for complying with all legal obligations associated with operating the machines, in particular those as a return point in the Austrian deposit system.
10.3Interventions, conversions and repairs by the Customer or third parties require Alpreva’s prior written consent.
11. Warranty
11.1The Customer shall inspect the goods without delay after delivery or completion of installation. Apparent defects must be notified in writing, with a description of the defect, within five working days of handover, hidden defects within five working days of their discovery; otherwise the goods are deemed approved (§ 377 Commercial Code).
11.2The warranty period is twelve months from delivery or completion of installation. The presumption of defectiveness under § 924 Civil Code is excluded.
11.3Alpreva remedies defects at its option by repair or replacement. If the remedy fails, the Customer may claim a price reduction or, for defects that are not minor, rescission.
11.4The warranty does not cover natural wear, consumables, damage caused by improper operation, omitted or improper cleaning and care (section 9), interventions without Alpreva’s consent or faults in third-party systems (section 8).
12. Liability
12.1Alpreva is liable for damage only in the event of intent or gross negligence. Liability for slight negligence is excluded.
12.2Liability for lost profit, consequential damage, loss of data and third-party claims is excluded unless Alpreva acted with intent or gross negligence.
13. Data protection
13.1Machines that only issue vouchers store no personal data of end customers. Operating and voucher data required for operation and for settlement in the Austrian deposit system is processed.
13.2Where payouts by app, bank transfer or card are offered, Alpreva processes the data required for them in accordance with its privacy policy.
14. Final provisions
14.1Individual agreements, in particular purchase, rental, maintenance and software contracts, take precedence over these Terms. Amendments and additions must be made in writing; e-mail is sufficient.
14.2The Customer may transfer rights and obligations under the contract to third parties only with Alpreva’s written consent. This also applies to a change of operator or site.
14.3Should any provision be invalid, the remaining provisions remain valid. The invalid provision is replaced by a valid one that comes closest to its economic purpose.
14.4The place of performance is Alpreva’s registered seat in Vienna. Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
14.5The place of jurisdiction for all disputes arising from or in connection with the contract is the court in Vienna having subject-matter jurisdiction. Alpreva may also sue the Customer at its general place of jurisdiction.
14.6These Terms are available in German and English. In case of doubt, the German version prevails.
